Shipping policy
Shipping & Delivery Policy
Shipping Rates & Delivery Estimates We offer simple, transparent shipping rates on all orders.
Order Processing Times Because our items are hand-crafted or made to order, please allow 3–7 business days for production prior to shipment. You will receive a tracking confirmation email as soon as your package ships.
International Duties & Taxes International shipments may be subject to import duties, taxes, or VAT imposed by your local government. These fees are incurred once a package reaches its destination country and are the responsibility of the customer.
Order Tracking Once your order ships, you will receive an email containing a tracking number. Please allow up to 48 hours for tracking details to update in the carrier's system.
Lost, Stolen, or Damaged Items
-
Damaged Arrivals: If an item arrives damaged, please email us within 5 days of delivery with your order number and clear photos of the damage.
-
Missing Packages: If your order has not arrived within the estimated timeframe after receiving tracking details, contact us for assistance.
PO Boxes & APO/FPO Addresses Standard delivery is available for PO Boxes and APO/FPO addresses.
Contact Us If you have any questions regarding your delivery, please contact us at info@simplywerthles.com.